won4d is committed to protecting the privacy and personal data of every Member. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and the rights you hold in relation to your data. By registering a won4d account, you confirm that you have read and understood this policy in full.
won4d operates an internationally licensed online betting and gaming platform serving English-preference players based primarily in Indonesia. In the course of providing sportsbook, live casino, slot, and togel (Indonesia's traditional numbers lottery) services, we collect and process personal data about the individuals who register and use our platform. We take this responsibility seriously and are committed to handling all personal data with transparency, integrity, and appropriate technical safeguards.
This Privacy Policy sets out our approach to data protection in full compliance with applicable data privacy principles. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into the overall framework governing your use of won4d.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion. |
| Data Controller | won4d, the entity that determines the purposes and means of processing Members' personal data. |
| Data Processor | A third party that processes personal data on behalf of won4d under a contractual arrangement (e.g., payment providers, KYC verification services, game software providers). |
| KYC | Know Your Customer — the identity and address verification process conducted before withdrawals are approved or where required by anti-money laundering obligations. |
| Cookies | Small text files placed on your device by the Platform to recognise returning visitors, maintain session state, and collect anonymous usage analytics. |
won4d collects only the data that is necessary and proportionate to the purposes described in this policy. The categories of personal data we may collect and hold are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP, passport, SIM) | Registration & KYC verification |
| Contact Data | Email address, Indonesian residential address, city (e.g., Jakarta, Surabaya, Bandung, Bali) | Registration & account updates |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Deposit & withdrawal processing |
| Gaming & Betting Data | Bet history, game session logs, wagering amounts, win/loss records, togel ticket selections, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type and version, time zone (WIB/WITA/WIT) | Each site visit |
| Usage Data | Pages visited, features accessed, session duration, click paths, referring URLs | Each site visit |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, session time preferences, cooling-off periods | When you use responsible gaming tools |
won4d collects personal data through the following channels:
won4d processes personal data for the following purposes:
won4d processes your personal data on one or more of the following legal bases, depending on the specific purpose:
won4d does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances and only to the extent necessary:
won4d retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by our legal, regulatory, and contractual obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML / KYC regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Financial records obligation |
| Gaming & Betting History | 5 years from the date of each session | Licence condition & dispute resolution |
| Support Communications | 3 years from the date of the last interaction | Legitimate interest (dispute resolution) |
| Technical & Usage Logs | 13 months from collection | Security monitoring & analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent accountability |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming obligation |
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not possible, data is archived with access restrictions applied.
won4d implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, won4d will notify affected Members and the relevant supervisory authority within the timeframes required by applicable law.
won4d uses cookies and similar tracking technologies on its platform to ensure proper site functionality, maintain your login session, and gather anonymised usage analytics that help us improve the experience for all Members. The categories of cookies in use are as follows:
You can manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the Platform, including logging in and placing bets. won4d does not use advertising cookies, retargeting pixels, or third-party tracking technologies for cross-site advertising purposes.
Subject to applicable law and certain exceptions related to our legal and regulatory obligations, you hold the following rights in relation to the personal data won4d holds about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receipt.
Request a copy of the personal data won4d holds about you and information on how it is used.
Request correction of inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we limit how we use your data while you contest its accuracy or the lawfulness of processing.
Receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation.
won4d strictly enforces a minimum age of 21 years for all Members. The Platform does not knowingly collect or process personal data belonging to individuals under the age of 21. If you are under 21, you must not attempt to register an account or use any won4d service.
If won4d discovers or has reasonable grounds to believe that personal data has been provided by or on behalf of a person under the age of 21, we will immediately suspend the associated account, conduct an investigation, and permanently delete the minor's data — except where retention is required for legal or fraud investigation purposes. Any funds deposited from an underage account will be returned to the originating payment method following verification.
Parents and guardians who believe their child may have accessed or registered on the won4d Platform are asked to contact us immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports as urgent and will act within 24 hours of receipt.
As an internationally licensed platform serving Indonesian players, won4d and some of its third-party data processors may store or process personal data in jurisdictions outside Indonesia. Where such transfers occur, won4d takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections applied within Indonesia.
These safeguards may include contractual clauses requiring overseas processors to maintain data protection standards consistent with this Privacy Policy, or reliance on the adequacy of data protection frameworks in the destination jurisdiction as recognised by applicable international standards.
Where data is transferred to game software providers such as Pragmatic Play, Evolution Gaming, or Pocket Games Soft for the purpose of game session delivery, such transfers are governed by data processing agreements that bind those providers to strict confidentiality and security obligations.
won4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered Members by email to the address on file.
Your continued use of the won4d Platform after the publication of an updated Privacy Policy constitutes your acknowledgement of, and where applicable consent to, the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your data.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how won4d has handled your personal data, please contact our support team using the details below. We are committed to responding promptly and resolving all privacy-related matters fairly and transparently.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or gaming licence regulator in the jurisdiction where won4d is licensed.
Our privacy commitments are backed by concrete technical measures and operational standards — not just policy statements.
All data transmitted between your device and won4d is protected by TLS encryption. Sensitive data fields are encrypted at rest using AES-256, ensuring your identity and financial information are never stored in plain text.
Our Know Your Customer process verifies every Member's identity before withdrawals are processed. KYC documentation — KTP, passport, or SIM — is handled by licensed verification partners and stored with full encryption.
won4d does not sell, rent, or trade your personal data to advertisers, data brokers, or marketing networks under any circumstances. Your data is used exclusively to deliver and improve our services to you.
You have the right to access, correct, export, or request deletion of your personal data at any time. Our support team processes all privacy rights requests within 30 days, with written confirmation provided at each step.
won4d retains data only as long as legally required. Gaming records are held for five years, financial records for seven years, and technical logs for just thirteen months. After these periods, data is securely deleted or anonymised.
Our Indonesian-speaking support team is available around the clock to handle privacy questions, data requests, and complaints. Urgent matters — including underage account reports and data breach notifications — are escalated immediately.
Your personal data is in safe hands at won4d. Explore our full range of games, review our FAQ for common questions, or log in to manage your account and privacy preferences directly.